VINZAS® Products
Vinzi
Assistants that always answer with a source.
A platform of AI assistants that answer over each customer's documents and systems, across several channels, and that the customer manages from a no-code panel.
- No source, no answer
- A no-code panel
- Several channels, several faces
- AI and infrastructure of your choice
01 / What's included
Always with a source
Every answer says where it comes from. If nothing backs it, the assistant admits it.
- A citation to the document or the data in every answer
- With no source, it says so and offers to hand over to a person
- A withdrawn or expired document stops being used in answers
02 / What's included
One base, several faces
The same engine serves whoever asks from outside and whoever works inside.
- Vinzi Customers: serves the public and, once identified, each customer about their own data
- Vinzi Operations: serves staff according to their profile, over internal documentation and operational data
- Vinzi Mail: reads the cases that arrive by email, classifies them by reason, and either replies or prepares a draft for approval
03 / What's included
Several channels
Where your customer is, with your branding.
- Chat on your website and embedded in your customer portal
- WhatsApp and Messenger
- Privacy notice, your own branding, and Spanish and English versions
04 / What's included
Knowledge under control
The customer decides what the assistant knows and who can see it.
- PDF, Word, Excel, emails and web pages
- Versions and validity for every document
- Areas and public or internal visibility
- A domain glossary, and detection of what the assistant could not answer
05 / What's included
Access by profile
Each person gets answers only about what they are allowed to see.
- Which queries each level resolves, anonymous or identified
- Visibility by profile and by knowledge area
- Customer session inherited from your portal
- Administrators with two-factor authentication and corporate sign-in
06 / What's included
Connected to your systems
Live data and cases created where you already work.
- Connectors added from the panel, without code
- Live data queries, with the permissions you decide
- Handover to a person with summary, history and sources
- Case creation in the customer's own system
07 / What's included
Conversation flows
Business processes, drawn instead of programmed.
- A visual editor with messages, forms with validation and conditions
- System calls and AI steps inside the flow
- Versions and a test chat before publishing
08 / What's included
A no-code panel
Everything that changes how the assistant behaves is configured here.
- Assistants and channels, behaviour, models and knowledge
- Integrations, flows, access, evaluations, statistics and audit
- Every change is versioned with author, differences and rollback
- Changes apply without a deployment
09 / What's included
Quality and statistics
Know whether the assistant works, with the customer's own numbers.
- Reference question sets and automatic evaluation with your own criteria
- Version comparison and a publishing block if quality drops
- A monthly report
- Conversations, self-resolution, satisfaction and frequent questions with time saved
- Usage against the customer's own baseline
10 / What's included
AI and infrastructure of your choice
Without tying you to a vendor.
- The main AI providers, or models on your own infrastructure, with a fallback model
- A monthly spending cap with alerts
- In the customer's cloud, in VINZAS AI's cloud, or on a physical server
11 / What's included
Security and data
Everything is recorded and stays under your control.
- A complete log of queries, denials and panel actions
- Retention per data type with automatic purge
- Locating and pseudonymising conversations on request
- Permissions per resource and per profile